Effective Date: October 4, 2026
1. Introduction
Welcome to Fondly, a dating and social connection application developed and operated by Thiwo (“Thiwo”, “we”, “us”, or “our”).
Fondly is designed to help users discover, connect, communicate, and build meaningful relationships with other users.
This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process information when you access or use the Fondly mobile application, website, and related services (collectively, the “Services”).
By accessing or using Fondly, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Services.
2. Information We Collect
The information we collect depends on how you use Fondly and the features you choose to use.
2.1 Information You Provide to Us
When you create an account or use Fondly, we may collect information that you voluntarily provide, including:
Phone number
Email address
Name or display name
Date of birth or age
Gender and gender preferences
Sexual orientation, where you choose to provide it
Profile photographs
Videos, where supported
Profile biography and other profile information
Dating preferences and relationship preferences
Location information that you choose to provide
Education, occupation, interests, hobbies, and other profile information
Information contained in prompts, answers, or other profile content
Information you provide when contacting customer support
Information you provide when reporting another user or submitting a safety complaint
Some information may be optional, while certain information may be necessary for creating and operating your Fondly account.
2.2 Location Information
Fondly may request access to your device’s location, where necessary to provide location-based dating functionality.
For example, location information may be used to:
Show potential matches near you
Calculate approximate distance between users
Allow you to set or change your dating location
Improve recommendations and discovery
Provide location-related features requested by you
Where possible, Fondly may use approximate or user-selected location information rather than displaying your exact location to other users.
We do not publicly display your precise device coordinates to other users unless a specific feature clearly explains otherwise and you have chosen to use that feature.
You may control location permissions through your device settings. Certain features may not function correctly if you decline location access.
2.3 Photos, Videos, and User-Generated Content
If you upload photographs, videos, profile information, messages, prompts, or other content, we collect and process that content to provide the Services.
Your profile information and content may be visible to other Fondly users according to your profile settings and the functionality of the Services.
You should not upload content containing sensitive personal information that you do not want other users to see.
2.4 Messages and Communications
If Fondly provides messaging or communication features, we may collect and process:
Messages you send or receive
Information about the communication
The date and time of communication
Reports or complaints relating to communications
We may process this information to provide messaging functionality, prevent abuse, investigate reports, enforce our policies, and protect the safety and security of our users.
2.5 Information Collected Automatically
When you use Fondly, we and our service providers may automatically receive certain technical and usage information, such as:
IP address
Device type and model
Operating system and version
App version
Device identifiers and advertising identifiers
Language and general region
Network information
Log information
Crash and diagnostic information
Information about how you interact with the Services
Features used and actions taken within the application
This information may be used to operate, maintain, secure, troubleshoot, and improve Fondly.
3. Sensitive Personal Information
Dating services may involve information that can be considered sensitive or particularly private under applicable laws.
Depending on the features you choose to use, Fondly may process information such as:
Sexual orientation
Gender identity
Relationship preferences
Dating preferences
Profile photographs
Location information
Information contained in messages or profile content
We process such information only for legitimate purposes connected with providing, securing, improving, and personalizing the Services, or as otherwise permitted or required by applicable law.
We do not sell personal or sensitive personal information.
Where applicable law requires consent for processing particular categories of information, we will seek the required consent.
4. How We Use Information
We may use information collected through Fondly to:
Create and manage your account
Provide and operate the Services
Create and display your dating profile
Recommend or display potential matches
Personalize your experience
Enable communication between users
Process and respond to support requests
Verify accounts or information where applicable
Detect and prevent fraud, spam, abuse, and unauthorized activity
Investigate reports and complaints
Protect users and the security of the Services
Enforce our Terms of Use and community guidelines
Improve our matching and recommendation systems
Analyze how the Services are used
Diagnose and fix technical problems
Develop and improve new features
Comply with applicable laws and legal obligations
Respond to lawful requests from authorities
Protect the rights, property, safety, and security of Fondly, our users, and others
5. Matching, Recommendations, and Personalization
Fondly may use information from your profile, preferences, activity, location, and interactions to personalize your experience and recommend other users who may be relevant to your dating preferences.
These processes may involve automated systems, algorithms, or other forms of profiling.
The purpose of such processing is to improve discovery, matching, recommendations, and the overall functionality of the Services.
6. How We Share Information
We may share information in the following circumstances.
6.1 With Other Users
Information that you voluntarily place on your Fondly profile may be visible to other users.
This may include your:
Name or display name
Age
Photographs
Biography
Interests
Preferences
Other information that you choose to make part of your public or discoverable profile
Please consider carefully what information you choose to publish on your profile.
6.2 Service Providers
We may share information with trusted service providers that help us operate Fondly, such as providers of:
Cloud hosting
Database infrastructure
Authentication
Analytics
Crash reporting
Customer support
Security and fraud prevention
Content moderation
Communications
Notifications
Payment processing
Advertising, where applicable
These providers may process information only as necessary to provide services to us and in accordance with applicable contractual and legal requirements.
6.3 Legal and Safety Reasons
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to valid legal processes
Respond to lawful requests from government authorities
Detect, investigate, or prevent fraud or illegal activity
Enforce our Terms of Use or policies
Protect the safety and rights of users or others
Investigate suspected abuse, harassment, threats, or other harmful conduct
6.4 Business Transfers
If Thiwo or substantially all of the assets relating to Fondly are involved in a merger, acquisition, financing, restructuring, sale, bankruptcy, or similar transaction, information associated with the Services may be transferred as part of that transaction, subject to applicable law.
7. Advertising
Fondly may display advertisements provided by third-party advertising partners, including Google AdMob.
These advertising partners may automatically collect and process certain information from your device in connection with advertising, which may include:
Advertising ID or similar device identifiers
Device information
IP address
Approximate location, where applicable
Information about advertisements displayed or interacted with
App and technical information necessary to provide and measure advertising
This information may be used for purposes such as:
Delivering advertisements
Measuring and reporting advertising performance
Preventing fraud, abuse, and invalid advertising activity
Improving advertising services
Providing personalized or non-personalized advertisements, where permitted by applicable law and user settings
Where required by applicable law, Fondly will request the necessary consent before using personal information for personalized advertising.
Third-party advertising providers may process information according to their own privacy policies and terms.
For more information about how Google handles information in connection with its advertising services, users may review Google’s applicable privacy documentation.
8. Payments and Subscriptions
Fondly may offer paid subscriptions, premium features, or other purchases.
Payments made through Google Play or another supported platform are processed by the relevant payment provider.
We generally do not receive or store complete payment card information when payments are processed by third-party payment platforms.
We may receive limited transaction information, such as:
Purchase type
Subscription status
Transaction identifier
Purchase date
Expiration or renewal information
This information may be used to provide and manage paid features, subscriptions, refunds, and customer support.
9. Account Security
You are responsible for maintaining the security of your account credentials and for keeping your account information accurate.
We may take reasonable measures to protect accounts and user information from unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission, electronic storage system, or security mechanism can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain legitimate business and security functions, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and users.
When you delete your account, we will delete or anonymize personal information associated with your account within a reasonable period, subject to applicable law and legitimate exceptions.
Some information may need to be retained for a limited period for:
Legal compliance
Fraud prevention
Security investigations
Dispute resolution
Enforcement of our policies
Accounting or transaction records
Retention periods may therefore vary depending on the type of information and the reason it is retained.
11. Account and Data Deletion
Fondly provides users with a mechanism to delete their account and associated personal information.
Users may request account deletion through the account settings within the application or through the account-deletion mechanism made available by Thiwo.
Account deletion should permanently remove the user’s account and associated personal information, subject to information that we are legally required or otherwise permitted to retain.
Simply uninstalling the Fondly application from your device does not necessarily delete your account.
If you cannot access the account-deletion feature, you may contact us using the contact information provided below.
12. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information.
These may include the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a portable copy of certain information
Lodge a complaint with an applicable data protection authority
To exercise applicable rights, contact us using the information provided in the “Contact Us” section.
We may need to verify your identity before completing certain requests.
13. International Data Transfers
Fondly and its service providers may process or store information in countries other than the country in which you live.
Where personal information is transferred internationally, we will take reasonable measures required by applicable law to protect that information.
14. Children’s Privacy
Fondly is a dating service and is not intended for children.
Fondly is intended for users who meet the minimum age requirements applicable to the Services and the country in which the user resides.
We do not knowingly permit children who are below the applicable minimum age to create or maintain accounts.
If we learn that an account has been created by a person who does not meet the applicable minimum age requirement, we may take appropriate action, including deleting the account and associated information.
If you believe that a minor has created an account on Fondly, please contact us immediately.
15. User Safety, Moderation, and Abuse Prevention
Because Fondly is a dating and social connection service, we may process information to protect users and maintain a safe community.
This may include:
Reviewing reports submitted by users
Investigating suspected fraud or scams
Detecting spam and abusive behavior
Detecting prohibited content
Preventing harassment and exploitation
Investigating suspicious accounts or activity
Taking action against accounts that violate our policies
Where appropriate and permitted by law, we may use automated systems and human review to identify potentially harmful activity.
16. Third-Party Links and Services
Fondly may contain links to websites, services, or applications operated by third parties.
We are not responsible for the privacy practices of third-party services that we do not control.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to Fondly
New features or services
Changes in our data practices
Changes in applicable laws or regulations
Security or operational improvements
When we make material changes, we may provide additional notice where required by applicable law.
The updated Privacy Policy will be posted on this page with a revised Effective Date.
18. Contact Us
If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or Fondly, please contact us:
App Name: Fondly
Developer: Thiwo
Email: Info@thiwo.com
Website: www.thiwo.com
For privacy-related requests, please include sufficient information for us to understand and process your request.
19. Developer Information
Application: Fondly
Developer / Company: Thiwo (Reg. India)
Platform: Android / Google Play
Country of Operation: India
© 2026 Thiwo. All Rights Reserved.